Privacy Policy

Canisa Health Privacy Policy

At Canisa Health, we are committed to protecting the privacy of our users. This Privacy Policy describes how Canisa Health collects, uses, stores, shares, and protects your information whenever you use any of our products (App, website, extensions). It also highlights how the law protects you. ‍

Canisa Health refers to an ecosystem comprising Canisa Health websites (whose domain names include but are not limited to www.canisahealth.com), mobile applications, clients, applets and other applications that are developed to offer Canisa Health Services, and includes independently-operated platforms, websites and clients within the ecosystem (e.g., canisahealthapp).

This Privacy Notice applies to all Personal Information processing activities carried out by us, across platforms, websites, and departments of Canisa Health. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1) Interpretations and Definitions

1.1) Interpretations

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural ‍

1.2) Definitions

‍For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Canisa Health Ltd.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: Accra, Ghana

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Canisa Health, accessible from https://www.canisahealth.com.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2) Collecting and using Your Personal Data

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and Last name

Phone number

Medical history, diagnoses, and treatment information

Address, Province ZIP/Postal code, City

Usage data

Name and address of the business

Bank account details and payment details

3) Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

4) Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

4.1) Cookies and Browser cookies:

‍A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. ‍

4.2) Web cookies: ‍

Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below: ‍

4.2.1) Necessary/Essential Cookies: ‍

Type: Session cookies

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

4.2.2) Cookies Policy / Notice Acceptance Cookies: ‍

Type: Persistent cookies Purpose: These Cookies identify if users have accepted the use of cookies on the Website. For more information about the cookies, we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. ‍

4.2.3) Functionality Cookies: ‍

Type: Session cookies Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. For more information about the cookies, we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

5) How we use your personal information

The Company may use Personal Data for the following purposes: ‍

5.1) ‍

To verify your identity in accordance with Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions screening requirements. ‍

5.2)

‍To prevent fraudulent or unauthorized use of our products and services. ‍

5.3)

To provide and maintain our Service, including to monitor the usage of our service. ‍

5.4) ‍

To manage our Account: To manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. ‍

5.5)

‍For the performance of a contract: The development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. ‍

5.6) ‍

To contact you: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. ‍

5.7) ‍

To provide you; with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. ‍

5.8) ‍

To manage your requests: To attend and manage Your requests to Us. ‍

5.7) ‍

To better manage our business and your relationship with us. ‍

5.9) ‍

To improve our products and services, and to develop new products and services. ‍

5.10) ‍

To improve our products and services, and to develop new products and services. ‍

5.11) ‍

To notify you about benefits and changes to the features of our products and services. ‍

5.12) ‍

To provide you with personalized advertising and marketing. ‍

5.12) ‍

To respond to your enquiries and to resolve disputes. ‍

5.13) ‍

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

6) Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

7) Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

8) Disclosure of Your Personal Data

We will only disclose your personal information, in the advent of the following: ‍

Third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analysing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk. These third-party service providers only have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protection laws. ‍

Legal Authorities: We may be required by law or by Court to disclose certain information about you or any engagement we may have with you to relevant regulatory, law enforcement and/or other competent authorities. We will disclose information about you to legal authorities to the extent we are obliged to do so according to the law. We may also need to share your information in order to enforce or apply our legal rights or to prevent fraud. ‍

Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the user consents otherwise). Also, in the unlikely event that Canisa Health or substantially all of its assets are acquired by a third party, user information will be one of the transferred assets. ‍

Protection of Canisa Health and others: We release accounts and other personal information when we believe release is appropriate to comply with the law or with our regulatory obligations; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of Canisa Health, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

9) Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

10) Personal Data Transfer

We may need to move your Personal Data outside of the country from which it was originally submitted because Canisa Health Ltd. is a worldwide company. This may be intra-group or to third parties with which we collaborate who are located in jurisdictions outside the EMEA, EEA, Switzerland, and the United Kingdom, which have no or less stringent data protection legislation than those in Europe. We take legally needed efforts to ensure that sufficient safeguards are in place to secure your Personal Data if we move it outside of the EMEA, EEA, Switzerland, or the United Kingdom.

11) Retention of Personal Data

We keep your Personal Data for as long as it’s needed or for other vital reasons including complying with legal responsibilities, resolving disputes, or enforcing our agreements. If you have an account with us, we will normally keep your Personal Data for ninety (90) days after you request that it be closed or for seven (7) years if it has been dormant.

12) Your Legal Rights

You have the right under data protection law to obtain a copy of the Personal Data we hold about you, to request that we amend, restrict, or delete your Personal Data, to object to profiling, and to unsubscribe from marketing communications. For the most part, you can exercise these rights by changing your browser’s “cookie settings” (for more information, see our Cookie Statement); or contacting us through the means listed on our website. Please note that we will evaluate requests to exercise data protection rights on a case-by-case basis. Because of the regulations in your country or the exemptions available in data protection legislation, we may not be legally compelled to comply with your request in some cases. If you have a problem about how we treat your Personal Data, please contact us using the information channels displayed on our website to clarify your situation. If you are dissatisfied with how we handled your issue, you may file a complaint with the appropriate data protection authority. Canisa Health Ltd. as a data controller and a data processor Organizations that process personal data for their own purposes (known as “data controllers”) and organizations that process personal data on behalf of other organizations are distinguished under EU data protection law (known as “data processors”). If you have a concern or a complaint about how your Personal Data is handled, you should always direct it to the relevant data controller, since they are the ones who are in charge of it. Depending on the circumstances, Canisa Health Ltd., may operate as a data controller or a data processor in relation to your Personal Data.

13) Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

14) Links to other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

15) Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the 'Last updated' date at the top of this Privacy Policy.You are advised to review this Privacy Policy periodically for any changes.

16) How to Contact Us

If you have any questions about this Privacy Policy, You can contact us: By email: [e-mail] By visiting our website: https://www.canisahealth.com